× Get Started Now
Main Menu
Other

FAQ

Frequently asked questions

Medical consultations are provided to many patients via video call (via mobile phone or computer), which gives you the opportunity to obtain our high-quality services, wherever you are, whether in your home, office, or any other place where you wish to communicate with the specialist doctor. Directly and immediately.

A virtual clinic or virtual medical consultation is a medical service that enables the patient to obtain medical advice via the Internet Without the need for personal attendance at the clinic.

This service relies on the use of technology and communications to provide consultation, diagnosis, and treatment remotely, using smartphones or computers, where patients talk with the doctor about the symptoms and health problems they face.

The doctor listens, evaluates, diagnoses, and asks questions to better understand the situation.

The doctor can provide an initial diagnosis and advice based on the symptoms and information provided.

Before starting the medical consultation, we advise you to follow the following important instructions:

  1. Make sure of having good connection and technology: Make sure your internet connection is as stable and strong as possible.
  2. Suitable place: Choose a quiet and private place to maintain the privacy of the consultation, and make sure that there is sufficient lighting to make you clearly visible.
  3. Prepare the necessary information: Prepare any previous medical reports or relevant files that can help the doctor to provide better advice.
  4. Prepare questions and concerns: Identify the questions and concerns you would like to discuss with your doctor, and prepare a list of symptoms, any used medications, and any changes in health condition.
  5. If the call is interrupted, you can contact the doctor directly through the number included in the appointment reminder email.
  6. Privacy and Security: The privacy and security of your personal information is very important for us and our priority. Video and voice calls are securely encrypted, also the conversation will not be recorded.

A quick look at how to check whether the camera and sound are working on your devices:

Computer:

Camera:


Use the Camera app: Open the Camera app installed on your device to see if the camera is working.
Check system settings: In system settings, you can run a camera test or check its status.

 

The sound:

 

Play an audio clip: Open any audio clip on your device and check if the sound is working.
Check audio settings: Make sure the volume is high enough and not muted.

 

Mobile/tablet:

 

Camera:

 

Camera app: Open the default camera app on your device and make sure it works. Check device settings: In settings, you will find a section related to the camera where you can activate and deactivate the camera.

 

The sound:

 

Play an audio clip: Open an app that contains audio clips such as a music app or a video playback app and make sure the sound is working.

Sound Settings: Make sure that the volume switch is not muted or disabled in the device settings.

 

There are an additional steps that can be taken to verify the browser’s permission to use the camera and sound, as each browser has its own way of managing camera and sound settings. You just need to look in your browser settings and make sure that access to the camera and microphone is allowed.

You and the doctor will make sure that you are able to see and hear each other, and that your Internet connection is working well.

 

The doctor will ask you to provide him with your phone number so that he can contact you if the video call connection is interrupted.

 

If you are under the age of 18, the consent of your parent or legal guardian must be obtained, and they may be required to be present with you during the consultation.

 

You can talk to the doctor just as if you were talking to him face to face.

 

The doctor may ask you to show the affected area on camera.

 

As usual, your healthcare provider will take notes and document them in your electronic medical record.

In two ways

 

The first method: The doctor shares his clinic link with the patients, and they, in turn, book their appointments on the available calendar, which has bookable appointments. The patient is required to create an account so that he can log in and use the various services, from booking to waiting to making a video call with the doctor.

 

The second method is by chatting with the virtual nurse, Salma, while she advises the patient about the availability of appointments and reservations.

Entering the necessary information: The user is required to enter the required payment data, such as the card number, expiration date, and PIN (CVV), or bank account information necessary for the transfer.

  • Security verification: The data provided is verified to ensure security and avoid fraud. This includes validating the transaction via an additional confirmation code or password.
  • Complete the process: After verification, the request is sent to the financial service provider who processes the payment and transfers the funds from the issuing account to the receiving account.
  • Verifying the transaction: Verification and confirmation of the success of the transaction are usually carried out by sending a confirmation message or receipt to the user containing the details of the financial transaction.

 

This process requires a secure Internet connection and the use of encryption protocols to protect the financial and personal data of the transacting parties.