Term & Condition - Nurse Salma

Last updated January 21, 2024

Terms of Services

1. Introduction

Welcome to “MYONLINE.CLINIC Portal”. The following contract spells out what you can expect from us (MYONLINE.CLINIC Portal), and what we expect from you. THESE TERMS CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO SERVICES rendered by MYONLINE.CLINIC Portal and the medical practitioners registered with MYONLINE.CLINIC Portal (medical Partitioners are also known as the “Service Provider”). If you (also known as the “User”) agree to what you read below, you should click “Yes” at the end of the contract to acknowledge that you have agreed to our Terms of Services and our privacy policy and your state that you are not less than 18 (eighteen) years of age and your express consent regarding audio, video recording and to receive the service and provide your full and correct information. We intend this to be the legal equivalent of your signature on a written contract, and equally binding. Only by clicking “Yes” will you be able to access and use the services available on this portal.

2. Access and Services

Your access to the various services available on this system depends on the services you require. You may modify or request to discard basic information we will be storing as per the privacy policy. Registration is free of charge. No entitlement exists for admission to the Service. The data required for registration provided by the User must be complete and accurate. The User is responsible for updating his/her own data that can be amended at any time from the respective interface of the Service and you may request to discard basic information to which we have access as per the privacy policy.

3. Contractual Relationships

By placing a service order through the application or the website, the User confirms the accuracy of all the information he/she provides. Requests are confirmed to the User within Service interface. The contractual relationship exists between you and the remote health Service Provider you channel through the portal. and the User herby agrees that there is no sales agreement between MYONLINE.CLINIC Portal and the User and MYONLINE.CLINIC Portal only facilitates the service agreement between the remote Service Provider and the User. The Service Provider is solely responsible for consents, notices, data protection obligations with regard to health information, interactions, standard procedures and compliance requirements with regard to remote health services provided to you through MYONLINE.CLINIC Portal. MYONLINE.CLINIC Portal is not a health care provider and merely a facilitator with limited liability as the contractual relationship for services is directly between you and the medical practitioner. MYONLINE.CLINIC Portal may decide due to unavailability of the remote health medical practitioner or for any other reason whatsoever to not accept service order and to refuse to perform it. User may schedule the service order for a selected time, date, week or month as per availability of medical practitioner.

4. Amending and Cancelling Service Requests in Salesforce

The User may not be able to amend the service order once it has been confirmed unless it is rescheduled with the consent of the Service Provider.

5. Incomplete Order Fulfillment / Substitutions

User acknowledges that the services are subject to availability of the remote health Service Provider. However, if your service order is unavailable, we may send you a push notification enabling you to select a different time slot. No subsequent service is obligatory to be made and the User is not entitled to claim any compensation and MYONLINE.CLINIC Portal will not be liable to the User for any such cancellation for any reason. Please note that we will attempt to send the User push notification of substitute services in the event that selected services are unavailable, the User may reject these substitutes. Although we will always try to cater for your service orders.

6. Adherence to Service Periods

MYONLINE.CLINIC endeavors to render services at the time scheduled. However, MYONLINE.CLINIC Portal does not and cannot guarantee that the time frames will be met as there may be factors outside of control of MYONLINE.CLINIC Portal that may result in early or delayed services. You agree that MYONLINE.CLINIC Portal shall not be liable for any services made outside the expected time frame.

7. Delivery Receipt

The Service Provider holds the responsibility to provide the user with the e-receipt upon payment been made.

8. Cancellation of a Service by The Service Provider or MYONLINE.CLINIC

If, for reasons beyond the control of MYONLINE.CLINIC Portal, unavailability of the Service Provider, or any other situation beyond the control of MYONLINE.CLINIC Portal, MYONLINE.CLINIC Portal is entitled to cancel the User’s service order. In this event, the User is not entitled to compensation or pecuniary of in kind, however; in case if the Service Provider is unable to provide the service, despite being billed, the amount in question will be credited to the User by the Service Provider. It is the responsibility of the Service Provider to transfer the amount to the users account, which takes approximately 10-15 working days.

9. Fees and Payment

MYONLINE.CLINIC Portal endeavors to provide you with accurate and up-to-date pricing, service availability and promotional information. However, you agree not to hold MYONLINE.CLINIC Portal liable if any discrepancies occur due to any reason which is not in control of the MYONLINE.CLINIC Portal.

You will be given the opportunity to pay by credit card or by debit card for any services provided by the Service Providers. You can cancel your request, but you will remain liable for all charges accrued up to that time. We reserve the right to change our fees at any time for any reason.

10. Service Information

MYONLINE.CLINIC Portal endeavors to update the service information as per the instructions of the Service Provider. User acknowledge and agree that MYONLINE.CLINIC Portal is not responsible and liable for any information provided on the portal or non-compliance of any law applicable to such remote health services. You will be required by the Service Provider to sign a consent form for teleconsultation. Consent for incompetent or underage patients will be obtained from the USER who shall be patient’s legal guardian and incompetent or underaged patients must at all the time be accompanied by the legal guardian while obtaining the services from the Service Provider and in such a situation Legal Guadian as the User shall be responsible for the incompetent or underaged patient. You shall ask questions about the information presented in the consent form and/or about the teleconsultation directly from the Service Provider.

11. System Rules

You agree to be bound by certain rules that are important for the proper use of this service. Your failure to follow these rules, whether listed below in the contract or in bulletins posted at various points in the system, may result in termination of your service. First, do not tell others your password or let your account be used by anyone or services to be obtained by anyone except yourself. Second, do not attempt to log in more than once at the same time on any given account without specific permission of one of our operators.

12. Privacy Considerations

Please refer https://myonline.clinic/privacy-policy/ to view our privacy policy

13. Proprietary Rights

By posting messages, uploading files or documents, inputting data, or engaging in any form of communication on our system, you are hereby granting to the medical practitioner channeled by you and any authorized officers of the medical practitioner, an unrestricted license to use your details subject to the privacy policy adopted by such medical Practitioner and minimum requirement under the Law. You shall have absolutely no recourse against us as the system provider for any alleged or actual infringement of any proprietary rights to which you may claim ownership as we will not be using any of the information other than basic information as mentioned in the privacy policy.

Your use of our system affords you access to many of the features of our system, but some aspects of our system remain within our exclusive proprietary control. We own the intellectual property rights to any and all protectable components of our system, including but not limited to the computer software, the related documentation, the end-user interfaces, the name of our system, many of the individual features, and the collective works consisting of sequences of all public messages on our system. You may not reproduce any sequence of messages from our system, either electronically or in print, without our permission. In addition; you may not copy, modify, adapt, reproduce, translate, distribute, reverse engineer, decompile or dissemble any aspect of the system that we own.

14. Limitation of Liability

You must bear the risk of any liability relating to your use of our system. We would not be able to afford to operate this system if we were held accountable for every wrongful action by every remote health Service Provider registered with us. ACCORDINGLY, YOUR USE OF THE ONLINE SYSTEM IS ENTIRELY AT YOUR SOLE RISK. WE WILL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTIES FOR ANY DIRECT OR INDIRECT, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES YOU MAY INCUR IN CONNECTION WITH OUR SYSTEM, YOUR USE THEREOF OR ANY OF THE DATA OR OTHER MATERIALS TRANSMITTED THROUGH OR RESIDING ON OUR SYSTEM, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION. However, remote health Service Provider who is directly dealing with the patient shall be responsible for any health care act provided to you and such claim shall directly be made to the competent health entity or competent court.

WE DO NOT PROVIDE EMERGENCY SERVICES. For your safety, please call the emergencies in your country

15. Indemnity

You shall defend and indemnify us and hold us harmless from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses (including reasonable attorneys’ fees), relating to any acts by you or materials or information transmitted by you in connection with our system, leading wholly or partially to claims against us or our system by other users or third parties, regardless of the type of claim or the nature of the cause of action.

16. Disclaimers of Warranty

THE SYSTEM IS PROVIDED “AS IS” AND WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AS TO ACCURACY OR COMPLETENESS OF ANY INFORMATION CONTAINED THEREIN OR PROVIDED BY THE SERVICE PROVIDERS. IT SHALL BE YOUR RESPONSIBILITY TO VERIFY THE LICENSE OF THE REMOTE HEALTH SERVICE PROVIDER WHICH IS OBTAINED FROM THE HEALTH AUTHORITY TO PROVIDE REMOTE HEALTH SERVICES.

17. Arbitration/ Dispute Resolution

Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the LCIA Rules (the London Court of International Arbitration), which Rules are deemed to be incorporated by reference into this clause.

The number of arbitrators and language of arbitration shall be as follows: –
1. The arbitration shall be presided over by three (3) Arbitrators. Each party shall appoint one arbitrator and arbitrators so appointed shall mutually appoint another arbitrator. Arbitration Court shall appoint an arbitrator if the arbitrators so appointed are unable to mutually appoint another arbitrator (third arbitrator) within fourteen days of their appointment or if any party fails to appoint an arbitrator within twenty-one days of receiving such notice.
2. The arbitration shall be conducted in the English language and the award of any arbitration, together with reasons for the determination, shall be in writing and in the English language.
3. The seat, or legal place, of arbitration shall be London, United Kingdom
4. The governing law of the contract shall be the substantive law of United Kingdom
5. The Parties hereby waive their right to any form of recourse against an award to any court or other competent authority.

18. Choice of Law

You agree that this Agreement shall for all purposes be governed by and construed in accordance with the laws of United Kingdom.

19. Acknowledgment

This Agreement represents the entire understanding between you and MYONLINE.CLINIC Portal regarding your relationship with MYONLINE.CLINIC Portal and supersedes any prior statements or representations. IF YOU AGREE TO BE BOUND BY THE TERMS OF THIS ONLINE SUBSCRIBER AGREEMENT, please click the “Yes” button below. If you do not agree to the terms of the Subscriber Agreement, please click the “No” button to log off the system.

Customer Service Complaints

MYONLINE.CLINIC Portal Customer Service provides information regarding any questions, issues or complaints related to the MYONLINE.CLINIC Portal service. Users may contact via e-mail ([email protected])